Privacy

Privacy Policy

Effective Date: November 12, 2025
Last Updated: November 12, 2025

Welcome to Digy.Cash (“we,” “us,” or “our”).
We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile applications, APIs, or any of our financial services (collectively, the “Services”).

1. Information We Collect

We collect information to provide, improve, and secure our Services.
This may include:

a. Personal Information

• Full name, email address, phone number, and date of birth

• Billing address, country, and verification documents (e.g., ID or passport)

• Payment information such as wallet addresses, account numbers, or transaction IDs

b. Usage Data

• Device and browser type, operating system, and IP address

• Access times, pages viewed, and referring URLs

• Cookies and similar technologies (see our Cookie Policy for details)

c. Financial & Transaction Data

• Transaction amounts, currencies, counterparties, and timestamps

• Linked bank accounts, cards, or payment gateways

• Fraud detection metadata for security monitoring

2. How We Use Your Information

We use the collected information for purposes including:

• To verify your identity and maintain account security

• To process payments, deposits, withdrawals, and merchant transactions

• To comply with financial regulations and anti-money laundering (AML) obligations

• To communicate with you about your account, support requests, or service updates

• To improve site performance, usability, and new feature development

• To detect, prevent, and investigate fraud, abuse, or unauthorized access

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under one or more of the following bases:

• Performance of a contract – to deliver the Services you request

• Legal obligations – to comply with KYC/AML and financial record-keeping laws

• Legitimate interests – to protect our platform from fraud and abuse

• Consent – when you voluntarily provide information or opt into marketing

4. How We Protect Your Information

We implement advanced security measures to safeguard your information, including:

• End-to-end encryption for all data in transit

• Encrypted database storage for sensitive data

• Multi-factor authentication (MFA) for user accounts

• Regular penetration testing and code security audits

• Strict access control policies for authorized staff only

Despite our efforts, no method of transmission over the internet is 100% secure.
We encourage you to use strong passwords and protect your login credentials.

5. Sharing of Information

We do not sell or rent your personal data.
We may share limited information only with:

• Regulated partners (banks, payment processors) to fulfill transactions

• Identity verification providers for KYC compliance

• Analytics and security vendors under strict confidentiality agreements

• Law enforcement or regulators when required by law

Each third-party partner is contractually bound to use your data only as instructed by Digy.Cash.

6. Data Retention

We retain your information only as long as necessary:

• For active accounts: while your Digy.Cash account remains open

• For closed accounts: for up to 5 years to comply with financial laws
  After that period, your data is securely deleted or anonymized.

7. Your Rights

Depending on your region, you may have rights to:

• Access and obtain a copy of your personal data

• Request correction or deletion of inaccurate information

• Restrict or object to certain types of processing

• Withdraw consent at any time

• Lodge a complaint with your local data protection authority

To exercise these rights, contact us at privacy@digy.cash.

8. International Data Transfers

We may store or process your data on secure servers located outside your country.
In such cases, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs), or

• Other approved safeguards recognized by data protection authorities.

9. Cookies & Tracking Technologies

Digy.Cash uses cookies to:

• Keep you logged in securely

• Improve website performance and personalization

• Analyze user activity for better service delivery

You can manage or disable cookies in your browser settings, but this may affect certain features.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law or technology.
When updated, we will revise the “Effective Date” and post the new version on this page.
If changes are significant, we’ll notify users via email or in-app alerts.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Digy.Cash Privacy Office
📧 Email: privacy@digy.cash
🌐 Website: https://digy.cash